The Rycote Practice

Thame Health Centre
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How to make a complaint

We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably as possible.

To pursue a complaint please contact the Managing Partner who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

You can make your complaint as follows:

By email to: [email protected]
We suggest that you add a delivery and read receipt to your e-mail to ensure it has been received. We will additionally send an acknowledgment of your complaint as well as a final response pending completion of an investigation.

In writing to:

Karl Savage
Managing Partner
The Rycote Practice
East Street

By telephone on: 01844 261066

Please ask to speak to the Managing Partner.

Alternatively, you can make your complaint in person to any member of the practice team. If you choose to complain in person, you are also welcome to ask to speak to the Managing Partner, Karl Savage.