There are a number of Apps that now allow you to access aspects of your medical record 24/7, 365 days a year.
These Apps allow you to:
- View and book available appointments, as well as cancelling them
- View your medication and make requests for further prescriptions
- View your medical record, including being able to see your test results, referrals and hospital letters
- Send messages to your GP (not currently available at The Rycote Practice)
- Share your medical record with other providers
There are a number of Apps that allow you to do some or all of these tasks. The main ones are the NHS App and Patient Access but a full list can be found here: NHS online services – NHS (www.nhs.uk)
You should not use these online services to seek specific medical advice. This should be done by making a telephone or face to face appointment or by submitting an eConsultation.
If you do not already have access to online services, the best way to get started is to get the practice to set you up with an online account – you can link any of the Apps to this. You can do this by completing the online access application form. This will provide you with a linkage key to securely link the App with your medical record. If you prefer, you can pick up a paper application form from reception.
You can also give permission for someone to have online access to your record to help you manage appointments and prescriptions and anything else you want help with. This is called Proxy Access. You can set this up by completing the proxy online access application form. Again, if you would prefer, you can complete paper forms from the reception desk in the practice.
These Apps are hugely beneficial to help you manage your care and relieve pressure on the phone system, making it easier for patients to call the practice. We can support you in learning how to use online services and have provided some links to guidance and tutorials on how to utilise some of the key functions here (see links at the bottom of this page). Please be assured however that whilst we will be encouraging use of these Apps, we will continue to offer a telephone service to those patients who are less confident with new technology.
