The Rycote Practice

Thame Health Centre
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Getting the most out of your appointment

One problem per visit – The Doctor may not be able to deal with lots of problems in one visit. If you have several things to discuss, ask our reception team if you can book a double appointment – if we have availability, they will be happy to help.

Please make a separate appointment for each family member – due to time constraints we cannot assess more than one person in each consultation. For example, do not ask the GP to review your child or spouse in your appointment. Our reception team will be happy to help you book concurrent appointments for family members if it is more convenient for you.

Talk about the most important thing first – It is best to talk about the most important problem first, even if it is the most embarrassing or worrying. Try and be honest and explain how you feel as clearly as you possibly can. Write everything down before hand, if necessary, including symptoms, concerns and any questions that you may have.

If you don’t understand, don’t be afraid to ask again – the clinician can explain what has been said or any words you did not understand. If English is not your main language and you have difficulty understanding, please ask for an interpreter at the time of booking the appointment. Please do not wait until the appointment to ask for this as this service has to be booked in advance.

Ask a friend or family member to come with you –if you would like support or help understanding what the clinician is telling you. Equally, please ask the doctor if you can talk alone if you would like to say something without a family member present.

Ask for a chaperone (another professional) to be present – if you feel uncomfortable. Our team should offer this for an intimate procedure or examination but do not be afraid to ask if you want to.

Take notes if you are worried that you will not remember what you have been told – if you explain this concern to the doctor, they may be able to send you a link or give you’re a leaflet that you read when you go home.

Make sure you know what happens next – You may be asked to book a follow up appointment, be referred to a consultant or require attending for further tests. Make sure you know if you need to do anything and write it down if necessary.

Have your diary with you – this way you can book any follow-up appointments that you need whilst you are in the surgery. The clinician may even book the follow-up there and then. If you have a telephone consultation, they may send you a link to book a follow-up appointment online or ask you to call reception – best to do it there and then before you forget!

If you are not happy after your consultation, tell us – we are keen to learn from your feedback. You can share your experience using our friends and family feedback [insert link here] or raise your concerns with a GP or our managing partner in the following ways [insert link here].

Make sure you book an appointment with the right person – these days practices have lots of healthcare professionals who work together as part of a multi-disciplinary team. If you tell the receptionist as much as possible about your condition, they will be able to book you in with the right person at the right time. You can read more about all the roles in the practice [insert link here].

Do not book an appointment unless you need to – this may sound obvious but please remember that many questions can be answered by a member of our admin team. Please also remember that you can check your test results and view your GP record in full online on the NHS App. If you do not have online access, please complete an application form [insert link here]

Sometimes help is available from other organisations – here is a link to charities and other agencies who can help with medical, financial and social problems [insert link here].

Note – Patients should see their Dentist for problems with teeth or gums. If you are not registered with a Dentist and have a dental emergency (pain, swelling, trauma or bleeding) please refer to the NHS guidance How to contact a Dentist.